Check your internet connection. Try restarting your device. If your Internet connection works properly and the restart did not help, please send our support team a screenshot of the purchase invoice with detailed information about the purchase, including the date, time, and transaction number. You can find all this in your email inbox. When contacting us, please provide your Support ID.

Please note that we do not accept invoices from third parties, such as PayPal. We will check your purchase as soon as possible and contact you.