What is the Chef Store?🍕

The Chef Store is Cooking Diary's official online store with great deals on in-game items and secure ways to pay. Items will be added to you...

Does my game platform support Chef Store purchases?

🍎 Yes, purchases made through the Chef Store are available on all platforms that you can play Cooking Diary on.

How do I get access to the Chef Store?

📌  Log in on the Chef Store website using your email address or social media account.📌  In the pop-up window, enter your Support...

How do I make a purchase?

Before making a purchase, ensure that you have completed all the steps indicated in the text, "How do I get access to the Chef Store?" After...

When will new offers appear?

Offers are constantly being added and updated⚡To keep up with the latest changes, follow Cooking Diary on social media. You can find links t...

How do I get a free gift?

You can get a free gift by registering for a Chef Store account with your Support ID 😍After you enter the ID, you will see the nickname of ...

What is a coupon?

A coupon has a special code that you can use to receive a gift or a discount on an in-game item. You can use a coupon in the Chef Store 🍕 ?...

How do I activate a coupon?

1. Visit the Chef Store website 🍕2. Log in to your Chef Store account using your Support ID ⚙️3. Scroll down the page to the bottom and fin...

I can't activate a coupon. What do I do?

📍 It is possible that the coupon's activation period has expired or the offer has already been redeemed the maximum number of times allowed...

What are latest-district coins?

Latest-district coins are the in-game currency for the Tasty Hills district that you unlocked most recently.📍Please note that the appearanc...

What are donuts? 🍩

When you make purchases in the Chef Store, you will receive bonuses in the form of donuts, a virtual currency that you can spend in the Donu...

How can I find out how many donuts I have? 🍩

1. Visit the Chef Store website 🍕 2. Log in to your Chef Store account using your Support ID.3. You will find your donut balance in t...

How do I find my Support ID?

Go to the settings window by tapping on the gear icon in the upper right-hand corner ⚙️You will see your Support ID at the bottom of the scr...

I am unable to make a purchase

You may receive an error message if the payment system is unable to process your payment. You can find a list of common payment errors here....

The payment window isn't loading

Please try the following steps:1. Make sure your Internet connection is stable. Check the signal strength on your device.2. Switch from mobi...

Why didn't I receive my purchase from the Chef Store?

Possible reasons: 📌 There are delays in receiving your purchase in the game.If you completed the payment and received a receipt, but y...

How do I check if I entered the correct Support ID when making a purchase?

After entering your Support ID, you will see the nickname of the player it belongs to. This way, you can make sure that you indicated the re...

Where do I find the receipt for my purchase? 🔎

Go to your email inbox and locate emails from mailer@xsolla.com ✉️ 📌 If you cannot find the receipt in the inbox of the email address ...

How do I get a refund for a purchase?

We aim to provide our players with the best possible experience 🙌However, we understand there are situations that may require a refund...

What do I do if I received the wrong item after making a purchase?

If you made a purchase and received the wrong in-game item:📌 Take a screenshot of the receipt. You can find the receipt in an email from ma...

What do I do if I was charged twice?

If you were accidentally charged twice:📌 Take screenshots of both receipts. You can find the receipts in your email inbox from the sender m...

Where in the game can I find the items that I have purchased?

Open the game to see an in-game window that shows your purchased items 📲If you didn't see the items you bought when you opened the game, we...

Secure online payments with Xsolla

⚙️ Xsolla, our official partner, maintains the highest standards of safety, assuring compliance with the PCI DSS Level 1 standard—the highes...