The game crashes

1. Restart the game.2. Contact our Support Team, providing the exact date and time when the game crashed, and describe your actions before t...

What do I do if my Facebook friends disappeared?

If you have a situation where you or your friends added through Facebook are missing from the list, please try the following:1. Open the Fac...

Can't add a friend by their Support ID

Make sure you enter your friend's Support ID correctly. Check the numbers 0 and 1, as well as the letters O and L: you may have made a mista...

An ad won't load

Sometimes the following steps can help you in such cases:For devices with iOS earlier than 14.0:1. Go to Settings → Privacy → Advertising → ...

Unable to make purchases

If you have an iOS device:1. Check your internet connection.2. Make sure your device date and time settings are correct.If you have an Andro...

Missing prestige points

Reinstall all the decor and reenter the restaurant.If prestige points are still missing, contact our Support Team, providing a restaurant's ...

I can't link the game to Facebook

If you've encountered this issue, please try the following:1. Check if your internet connection is stable.2. Make sure you type your usernam...

What do I do if Facebook shows a blank page after login?

If you see a Facebook login page or a blank page (Android, Amazon) when you start the game, please try the following:1. Open the Facebook ap...

An assistant won't load before a level

If you've encountered this issue, please try the following:1. Make sure you have the latest game version installed. Download an update ...

TastyMe friends are no longer displayed

If your TastyMe friends are no longer displayed, then ask them to connect to Facebook through the app or a browser.NB: If your account has b...

In quests that require my most recently available restaurant, tapping the Play button takes me to another restaurant and progress won't be counted

To solve this issue, try the following steps:1. Restart the game2. If the previous step didn't help, then complete quests in which the Play ...

The Path to Glory event won't appear

1. Make sure you have the latest game version installed. If you play on several devices, the game must be updated to the latest version on a...

A friend's house looks empty

A friend's house may be displayed incorrectly when visited. To resolve this issue, please ask your friend to update the game to the latest v...

I don't get a daily reward for the next day

The next day's reward is available 24 hours after receiving a reward for the previous day. Please allow the required time. If you don't rece...

When connecting to Facebook, I get the error "You have chosen progress from the device (current progress). Connection to Facebook has been canceled."

If you get this error when trying to connect to Facebook, make sure you have the correct date and time set on your device.

I'm automatically transferred to a new district

An automatic transition only occurs from the 1st district to the 2nd one as part of familiarization with the game. All subsequent transition...

The Circle of Friends achievement won't count

For your guildmates' help to be counted towards the achievement, you must play with your guildmates directly in a level.Please note that hel...

Booster Changes

The Instant Cooking and Non-Stick Coating boosters have merged into the Megapan booster. Changes have been made to the Megapan booster....

How do I play on two devices without losing progress?

If you play on two devices, there is a risk of losing game progress on one of them.If you play without an Internet connection on one of the ...

Why are my rewards different from other players' rewards?

Right now, we're testing the balance of rewards, which is why yours may be different from other players' even when completing one and the sa...

Why don't I have an event when other players do?

We're doing everything we can to give all players access to one and the same events.Please bear in mind that you may not have access to some...