Try one of the following methods:
- check that your internet connection is stable;
- check that your Facebook profile is connected;
- restart your device to eliminate synchronization issues;
- open the settings window and disconnect your Facebook profile. Then restart your device, log in to the game, and reconnect your Facebook profile.

If none of these methods helped you resolve the issue, then contact our support team for help.
Your request should:
- include your Support ID;
- describe the issue you've encountered.

We will do our best to help you as soon as possible!