We aim to provide our players with the best possible experience 🙌

However, we understand there are situations that may require a refund.

For 72 hours after the time of your purchase, you can request a refund in the following situations:

1. Technical issues occurred during your purchase. For example, you didn't receive the item, were charged twice, or received the wrong item.

2. Your purchase meets the following conditions:
- the item hasn't been used in whole or in part, and
- you did not receive an in-game benefit or advantage related to the purchase.

There are several ways to contact us to request a refund:

 🔧 In the game: open the game settings and tap the Help button.

 🔧  By email: email our support team at support@mytona.com.

 🔧  On social media: send a message to our official Facebook or Instagram accounts. Bear in mind that access to Meta's services (Facebook and Instagram) may be restricted in some countries or regions.

 🔧  Via Xsolla support: contact them by email at support@xsolla.com. 

📍When requesting a refund, you must provide your Support ID and a screenshot of the receipt that you received from mailer@xsolla.com.

We have the right to deny your refund request if we notice that your account is abusing refunds. We appreciate your understanding and strive to ensure fairness for all players.