Possible reasons:

 📌 There are delays in receiving your purchase in the game.
If you completed the payment and received a receipt, but your purchase still hasn't arrived, we recommend checking your Internet connection and restarting the game. If the purchase still hasn't arrived, please contact us by tapping the Help button in the game settings or emailing us at support@mytona.com.

 📌 The purchase was added to the wrong account by mistake.
If this happens, please check that the Support ID listed on the receipt is correct. If you entered the wrong Support ID, please contact our support team. We will try to help you, if possible, by transferring the purchase to a different account.