Please try the following steps:

1. Make sure your Internet connection is stable. Check the signal strength on your device.

2. Switch from mobile data to Wi-Fi or vice versa.

3. Make sure your web browser is up to date with the latest version.

4. Try opening the site on a different web browser (such as Firefox or Google Chrome).

📌 If the payment window still isn't loading, we recommend contacting the support team of our partner Xsolla in one of the following ways:

 ⚙️ Reach out to Xsolla via their website: help.xsolla.com.

 ⚙️ Send an email to support@xsolla.com.


With your request, please include a screenshot of the payment error message. The Xsolla support team will help you resolve the issue 💌