How can I edit my profile (username and avatar)?

You may change your name at any time, as well as change your avatar and frame to any in the list of available options.  To do so, ...

What is my Support ID and where can I find it?

Each account has its own individual Support ID. Our Technical Support team can find your game account in our database using your Support ID ...

Where can I see my progress?

To see how many experience points you have to earn to reach the next level, tap the blue percentage bar next to your avatar. The first numbe...

How do I level up in the game?

Every time you explore a location successfully, solve a puzzle, visit a friend, or complete a quest you earn experience points (blue stars) ...

What is energy for?

Energy is required to complete game quests. The amount of energy used depends on the level of the specific location or puzzle: the higher a...

How do I restore my energy?

Energy is restored at a rate of 1 energy point every 3 minutes even when you aren't playing. The timer under your energy points shows how mu...

I used an energy talisman, but it didn't do anything. What's going on?

Your energy can only be restored up to the maximum. If the energy-regeneration timer stops—typically when using a talisman or artifact—that ...

How can I transfer my game to another device?

Currently, you can transfer the game to another device via Facebook, Game Center (iOS), Sign in with Apple, and Google Play Games (Android)....

How can I set my photo or other picture as my avatar in the game?

To set your photo as an avatar in the game (if you are connected to Facebook):- press your in-game avatar in the upper left corner of the ga...

What are talents and how do they work?

At the beginning of the game, each player is assigned a random talent. Your talent gives advantages to your friends rather than you. You can...

I transferred the game to a new device. Will I keep all my progress?

You keep all your progress (level, inventory, achievements, coins, rubies, friends) if you transfer the game to a new device.If you lost par...

How do I get avatars from previous events and unique monster avatars?

Some avatars can be obtained in special time-limited events and offers. Log in to the game often so you don't miss them! Keep up with o...

Why should I link the game to Facebook?

If you link the game to Facebook, you will have the opportunity to transfer or restore your progress if you lose your Support ID. You can al...

How do I get trophies?

You get achievements as you progress through the game. Some achievements are also rewarded with trophies that are placed on the top part of ...

How do I restore my game progress?

If you find that your game progress has been lost, try the following steps:1. Connect to Facebook or Apple ID (only on iOS devices) if the g...

Why do I need to connect the game to Sign in with Apple?

If you connect the game to Sign in with Apple, you will be able to transfer or restore your progress on Apple devices if you have lost your ...

How do I delete my profile?

WARNING: Deleting your personal data means that your game account, virtual currency, and virtual goods will be permanently deleted. Please n...

Why are my friends' avatars in black and white?

Your friend's avatar may appear in black and white as an error if a player's real avatar can't be displayed.This may occur if your friend ha...

What should I do if a window appears with a different Support ID when I log in to the game?

If a window appears with a different Support ID when you log in to the game, contact the support team.Important! Don't take any action like ...