What is the Seeker's Store?

The Seeker's Store is the official online store selling goods for the game Seekers Notes 🕵️. Here you can find in-game items, great-value s...

What devices can I access the Seeker's Store on?

Purchases in the Seeker's Store can be made on all devices and platforms that have access to the internet and allow you to launch a browser ...

How do I get access to the Seeker's Store?

🗝️ Log in on the Seeker's Store 🕵️ website using your email address or social media account.🗝️ In the pop-up window, enter your Support I...

How do I make a purchase in the Seeker's Store?

Before making a purchase, ensure that you have completed all the steps indicated in the text, "How do I get access to the Seeker's Store?" A...

When will I see the items I've purchased in the game?

A window with your purchases will open as soon as you launch Seekers Notes 🕵️. If you don't see this window when you launch the game, reloa...

Will new items appear in the Seeker's Store?

The items in the Seeker's Store will constantly be updated 😉Follow our pages on social media to stay up-to-date with new offers 🔎. You can...

How do I receive a gift from the Seeker's Store?

To receive your gift, log in to the Seeker's Store🕵️ using your email address or social media account.🎁 A gift is available in the Seeker'...

What is a promo code and how do I activate one?

What is a promo code?🔎It's a special code that gives you the right to obtain a reward 🎁 or discount on an item in the Seeker's Store in ac...

Unable to activate a promo code

You can't activate a promo code if it has expired or the maximum number of promo codes within one promotion has been activated 📝📌 If a pro...

What is Myсoin?

The loyalty program is a bonus system that allows you to accumulate bonuses for purchases in the Seeker's Store 🕵️. Bonuses are credited to...

Where can I find my Support ID?

You can find your Support ID in the game settings by pressing on the gear icon ⚙️ in the top right corner of the map. Copy your ID by pressi...

What do I do if I entered an incorrect Support ID?

If you entered an incorrect Support ID when registering in Seeker's Store, please contact our support team. To do so, go to the game setting...

I can't complete my purchase

All payments in the online store are processed by the Xsolla platform.📌 If problems occur during payment processing, please first consult t...

The payment window won't load

Please try completing the following actions:🛠️ Ensure that you are using a stable internet connection. Check the signal level on your devic...

My purchased item hasn't appeared

🔍 Most probably, you still haven't received your purchased item for the following reasons:1. Possible delays in crediting your item by the ...

I can't find the payment receipt for my purchase

You will find your payment receipt in your email inbox in an email from mailer@xsolla.com 📫 If you haven't received a receipt for a complet...

I made a purchase and received the wrong item

Please take a screenshot of the payment receipt you received in an email from mailer@xsolla.com and send the screenshot to the game's suppor...

Repeated debiting of funds for a single purchase

Take screenshots of both payment receipts. 📫 Emails with payment receipts are sent to your email address from mailer@xsolla.com. Once you h...

I want to get a refund

You can return an item within 72 hours of purchase if:🗝️ You encounter a technical problem while completing your purchase. For example, you...