Please try completing the following actions:
🛠️ Ensure that you are using a stable internet connection. Check the signal level on your device.
🛠️ Switch from mobile internet to Wi-Fi or vice versa.
🛠️ Ensure that your browser is updated to the latest version.
🛠️ Try opening the online store website in a different browser, such as Firefox or Google Chrome, or in a browser on another device.
If the payment window still doesn't load, contact the Xsolla platform to resolve the problem in one of the following ways:
⚙️ Press on the cat icon in the bottom right corner of the payment window.
⚙️ Send an email to support@xsolla.com.
📌 Take a screenshot of what happens when you try to complete your purchase and attach it to your message. The Xsolla team are sure to help you resolve the situation 💜
The payment window won't load
Last Updated: 167d