Please try completing the following actions:

🛠️ Ensure that you are using a stable internet connection. Check the signal level on your device.

🛠️ Switch from mobile internet to Wi-Fi or vice versa.

🛠️ Ensure that your browser is updated to the latest version.

🛠️ Try opening the online store website in a different browser, such as Firefox or Google Chrome, or in a browser on another device.

If the payment window still doesn't load, contact the Xsolla platform to resolve the problem in one of the following ways:

⚙️ Press on the cat icon in the bottom right corner of the payment window.
⚙️ Send an email to

📌 Take a screenshot of what happens when you try to complete your purchase and attach it to your message. The Xsolla team are sure to help you resolve the situation 💜