All payments in the online store are processed by the Xsolla platform.

📌 If problems occur during payment processing, please first consult the error code descriptions here.

If that doesn't help, contact the Xsolla platform to resolve the problem in one of the following ways:

⚙️ Press on the cat icon in the bottom right corner of the payment window.
 

⚙️ Send an email to support@xsolla.com.