How do I delete my profile?

WARNING: Deleting your personal data means that your game account, virtual currency, and virtual goods will be permanently deleted. Please n...

How do I sync my progress on multiple devices?

You can sync your progress by connecting to one of the following platforms:Facebook:• In the settings window using the Save button• In the F...

How do I save my progress?

You can save your progress by connecting the game to your Facebook or Sign in with Apple account.

How do I restore my progress?

If you find that your progress has been lost, try the following steps:1. Connect to Facebook or Sign in with Apple (only on iOS devices) if ...

How do I make changes to my profile (name and avatar)?

You can change your name at any time, as well as replace your avatar with any other on the available list. To do this, you need to tap on yo...

What is my Support ID and where can I find it?

Each account has an individual Support ID. With its help, our tech support will be able to find your account in our database and provide you...

I transferred the game to a new device. Will all my progress be saved?

When you transfer the game to a new device, all your progress (level, inventory, achievements, coins, rubies, friends, etc.) will be saved i...

Why should I connect the game to Sign in with Apple?

When you are connected to Sign in with Apple, you have the option of transferring or restoring your progress on Apple devices, even if you h...