Hi, how can we help you?
How do I update the game?
Settings
Contact us
What is my Support ID and where can I find it?
Profile
What are coins for?
Purchases
Where can I see my progress?
Bloom Festival Mini-Event
Events
There are black squares on the screen
One of my daily quests is to find black pearls, but there are no black pearls in the locations
I have not received the Top 1,000 reward
More
How can I edit my profile (username and avatar)?
What are rubies for?
How do I get rubies?
How can I invite my friends?
How do I visit friends?
How can I remove a friend from my friends list?
What is my inventory for?
How do I activate a talisman or artifact?
How do I use energy boosters?
How do I trade with the townspeople?
Where can I find items for trading with townspeople?
Merchants
Location ranks
What do the different colors mean on location and puzzle names on the map?
Location exploration modes
Mosaic
Ancient Cards
Haunted Lights
What are game events?
Main events
Jewelry Boxes
How can I change the language used in the game?
How do I pause the game?
How can I follow the storyline?
Why do I need to complete quests?
How do I find and assemble collections?
How do I create a guild?
Why should I join a guild?
How do I join a guild?
What does the cloud next to a profile mean?
What's invisible mode?
In-Game Rules of Conduct
List of unacceptable actions and associated penalties
Privacy Policy
Terms of Service
COOKIE POLICY
Desk Guardians
How can I buy a guardian?
How can I change my guardian?
Why does my connection keep dropping?
Why does searching for objects in a location start over when I answer a call?
My device gets hot when I play
Need more help?
