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How do I restore my game progress?
💾 Profile
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💬 Contact us
List of unacceptable actions and associated penalties
📋 In-Game Rules of Conduct
How do I update the game?
⚙️ Settings
How can I transfer my game to another device?
How can I change my payment method?
💰 Purchases
One of my daily quests is to find black pearls, but there are no black pearls in the locations
I have not received the Top 1,000 reward
Celestial Nets have disappeared and/or my progress in the Starcatcher mini-event has reset
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How can I edit my profile (username and avatar)?
What is my Support ID and where can I find it?
Where can I see my progress?
What are rubies for?
How do I get rubies?
What are coins for?
How can I invite my friends?
How do I visit friends?
How can I remove a friend from my friends list?
What is my inventory for?
How do I activate a talisman or artifact?
How do I use energy boosters?
How do I trade with the townspeople?
Where can I find items for trading with townspeople?
Merchants
Location ranks
What do the different colors mean on location and puzzle names on the map?
Location exploration modes
Mosaic
Ancient Cards
Haunted Lights
What are game events?
Main events
Jewelry Boxes
How can I change the language used in the game?
How do I pause the game?
How can I follow the storyline?
Why do I need to complete quests?
How do I find and assemble collections?
How do I create a guild?
Why should I join a guild?
How do I join a guild?
What does the cloud next to a profile mean?
What's invisible mode?
In-Game Rules of Conduct
Privacy Policy
Terms of Service
COOKIE POLICY
Desk Guardians
How can I buy a guardian?
How can I change my guardian?
Why does my connection keep dropping?
Why does searching for objects in a location start over when I answer a call?
My device gets hot when I play
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